1. 14-Day No-Questions-Asked Refund

You may request a full refund of any CoreTools product within 14 calendar days of the date of purchase. You do not need to give a reason. This right applies regardless of whether you have downloaded, installed, or activated the software.

This policy is offered in addition to, and does not diminish, any statutory rights you have as a consumer.

2. How to Request a Refund

To request a refund, email support@coretools.app from the email address associated with your purchase and include your order ID or licence key. We will confirm receipt and, in almost all cases, approve the refund within one or two business days.

3. Processing Time and Method

Approved refunds are processed through Stripe back to the original payment method used at checkout. You can expect the refund to appear within 5 to 10 business days, depending on your bank or card issuer. We will refund the full amount charged in the original currency.

4. Licence Revocation on Refund

When a refund is issued, the associated licence is revoked in our licence database and the device slots it controls are cleared. The software must cease to be used. Continued use of a refunded licence is a breach of our Terms of Service and may be treated as unauthorised use of the software.

5. Exceptions

We may refuse or reverse a refund where we have reasonable grounds to suspect fraud, abuse of the refund policy (for example, repeated purchase-then-refund cycles), or where a chargeback has already been initiated with your card issuer for the same transaction. In cases of suspected fraud we may also revoke the associated licence without a refund and share relevant information with Stripe and law enforcement where appropriate.

6. Statutory Rights

Nothing in this Refund Policy affects your statutory rights as a consumer under the laws of the United Kingdom or the European Union. These rights remain available to you in addition to the voluntary policy described above.

7. EU and UK Right of Withdrawal

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and, for EU consumers, Directive 2011/83/EU on consumer rights, you normally have a 14-day right to withdraw from a distance contract. For digital content supplied with your prior consent to immediate download, this right can ordinarily be lost once the download begins.

CoreTools chooses to waive that loss of right. We will honour your 14-day right of withdrawal in full regardless of whether you have downloaded, installed, or used the software, provided your request reaches support@coretools.app within 14 days of purchase. On withdrawal we will refund the full amount paid using the original payment method, and the associated licence will be revoked.

8. Contact

All refund requests should be sent to support@coretools.app. If you have any question about this policy before making a purchase, we are happy to answer at the same address.